Question 1

What is MySampark?

Accepted Answer

MySampark is an AI social media automation platform for businesses. It helps teams create campaigns, schedule posts, automate comment-to-DM replies, answer product questions with AI, manage inbox conversations, and track analytics from one workspace.

Question 2

How does Auto DM work for Instagram, Facebook & LinkedIn comments?

Accepted Answer

MySampark Auto DM watches for comments and trigger keywords such as price, details, link, or send info. It can send an instant direct message, reply in your brand voice, and move interested users into a tracked conversation.

Question 3

What is AI Product Reply?

Accepted Answer

AI Product Reply uses your product details, pricing, FAQs, and business rules to answer product questions automatically. It helps customers get accurate information in comments and DMs without waiting for a manual reply.

Question 4

Can the AI answer product questions like “will this fit me?” or “which one is better?”

Accepted Answer

Yes. Because the AI is trained on your own catalog — products, prices, sizes, specs, and FAQs — it can answer real buying questions like “will this fit me?”, “what's the difference between these two?”, “is it available in blue?”, or “which should I buy?” right in the comment or DM, the way a knowledgeable salesperson would.

Question 5

Does the AI use my real prices and stock, or generic answers?

Accepted Answer

It answers from your real product information, not generic guesses. You add your catalog, pricing, and business rules once, and MySampark quotes those exact details in replies — so customers never get the wrong price or made-up specs.

Question 6

Which social media platforms are supported?

Accepted Answer

MySampark supports Instagram, Facebook, LinkedIn, Pinterest, YouTube, and more from one dashboard, so businesses can publish, schedule, and manage engagement without switching tools.

Question 7

Can I schedule posts in advance?

Accepted Answer

Yes. You can create campaigns with AI, preview posts for each platform, publish immediately, or schedule posts in advance from the calendar.

Question 8

Does MySampark include a unified inbox?

Accepted Answer

Yes. The unified inbox helps teams manage Facebook, Instagram, and LinkedIn conversations from one place, with AI assistance for reply suggestions, instant responses, and conversation summaries.

Question 9

Can MySampark help capture social media leads?

Accepted Answer

Yes. Auto DM turns high-intent comments into direct message conversations, captures leads, sends product links or details, and keeps a log of automated replies for follow-up.

Question 10

Can it help with partner or distributor marketing?

Accepted Answer

Yes. MySampark can personalize campaigns for partners, translate content into preferred languages, add partner branding, and generate partner-specific marketing material.

Question 11

How do I get started?

Accepted Answer

Sign up with your email, verify with OTP, add your business details or website URL, connect your social accounts, create your first campaign, and switch on Auto DM when you want automated replies.

Question 12

Can I manage multiple businesses or invite my team?

Accepted Answer

Yes. MySampark supports multi-business workspaces, team invitations by email, access management, and activity logs for campaigns, AI responses, customer interactions, and delivery status.

Question 13

Can MySampark reply to Facebook comments automatically?

Accepted Answer

Yes. MySampark can automatically reply to Facebook comments and send a Messenger DM when a comment matches your trigger keywords. The same auto-reply automation works for Instagram comments and DMs, so you capture leads on both platforms without manual monitoring.

Question 14

What is comment-to-DM automation?

Accepted Answer

Comment-to-DM automation turns a public comment into a private direct message. When someone comments a keyword like price or link on your Instagram or Facebook post, MySampark instantly sends them a DM with product details, pricing, or a link — moving the conversation from a public comment to a private sales chat automatically.

Question 15

How does keyword-triggered DM automation work?

Accepted Answer

Keyword-triggered DM automation watches your Instagram and Facebook comments for words you choose — such as price, details, buy, or catalogue. When a comment contains a trigger keyword, MySampark sends an automatic DM, and can also reply to the comment, with the right product information 24/7.

Question 16

Can I schedule Instagram and Facebook posts with MySampark?

Accepted Answer

Yes. You can create a campaign once, generate captions and hashtags with AI, preview each post, and schedule or publish it to Instagram and Facebook — plus LinkedIn, Pinterest, and YouTube — from one calendar, instead of posting manually on each platform.

Question 17

Does MySampark work for small businesses in India?

Accepted Answer

Yes. MySampark is built for small and medium businesses, including Indian SMBs, with affordable, budget-friendly plans starting from ₹399. Solo creators, local shops, and growing brands use it to automate Instagram and Facebook replies, schedule posts, and capture leads without a large marketing team.

Instagram & Facebook Auto DM
Automation Made Simple for You

Set it up once. It answers every comment after that.

Choose a post

Set keywords — or none

Comment reply or private DM

Leads roll in 24/7

Save 30+ hours a week with Instagram & Facebook Auto DM.

Why businesses choose MySampark

Put your social media
on intelligent autopilot

Seven workflows. One platform.

AI Campaign Manager